Ba11 Privacy Policy — Our Commitment to Protecting Your Data

1What Data We Collect

Ba11 collects various types of information when you register on the platform, use our services, or contact us. This information is used solely to improve your experience and maintain a secure environment.

Under ba11's Privacy Policy, we collect two main types of data — information you provide directly and information collected automatically.

• Identity Details: Full name, date of birth, national ID number, or passport number (for KYC verification).
• Contact Details: Email address, mobile number, and current residential address.
• Financial Information: The last four digits of your Mobile Banking, Nagad, Rocket, or bank account number and your transaction history. ba11 does not store full card or account numbers.
• Device & Technical Information: IP address, browser type, operating system, device ID, and usage timestamps.
• Gaming Activity: Game history, betting patterns, win/loss records, and time spent on the platform.
• Cookies & Tracking Data: Site navigation behavior and preference data.

2How Collected Information Is Used

Ba11 uses your data only for clearly defined purposes. Your information is never used to conduct any unethical activity.

• To create, verify, and manage your account.
• To securely process deposit and withdrawal transactions.
• To send promotional offers, bonuses, and personalized recommendations (you may opt out at any time).
• To detect fraud, multiple accounts, and unauthorized access.
• To monitor and support responsible gaming policies.
• To meet legal obligations and regulatory requirements.

3Who We Share Your Information With

Ba11 does not sell your personal data to third parties for commercial purposes. Limited data sharing with select partners may occur solely to operate the platform.

• Payment Providers: Approved payment gateways including Mobile Banking, Nagad, and Rocket receive only the information necessary to process and verify transactions. They operate under their own privacy policies.
• Technology Service Providers: Trusted technology partners are engaged for cloud storage, cybersecurity, and analytics services. Data sharing agreements are in place with each of them.
• Legal Authorities: Relevant data may be disclosed to the appropriate authorities in response to court orders, investigations, or legal obligations.
• Anti-Money Laundering Authority: Reporting suspicious financial activity to regulatory authorities is a legal obligation.

4Cookies & Tracking Technologies

Ba11 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your experience.

• Essential Cookies: These cookies are essential for login sessions, security tokens, and core site functionality. Disabling them will prevent the site from working properly.
• Functional Cookies: Used to remember your language preferences, login details, and personalized settings.
• Analytics Cookies: Used to identify the most visited pages, session duration, and detect errors.
• Marketing Cookies: Used to show promotions relevant to your interests. You can opt out of this at any time.

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some features to not function properly.

5Data Retention Period

Ba11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• All core data is retained for as long as your account remains active.
• Financial transaction records are kept for up to 5 years after account closure, as required by law.
• KYC documents are retained for up to 2 years after account closure.
• Gaming activity logs are retained for up to 1 year.
• Once the retention period expires, data is securely deleted or anonymized.

6Your Right to Privacy

As a ba11 user, you have important rights over your personal data.

• Right to Access: You can submit a request to find out what personal data ba11 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data where no legal obligation requires its retention.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.
• Data Portability: You can request a copy of your data in a structured format.
• Processing Restrictions: You may request that the processing of your information be restricted under certain circumstances.

7Minor Protection Policy

Ba11 strictly refrains from providing services to anyone under 18. Special measures are in place to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• If a user is identified as a minor, their account will be closed immediately.
• Ba11 does not knowingly collect or store any personal information from minors.
• If a minor's information is collected inadvertently, it will be deleted immediately upon request from a guardian.

8Policy Updates & Contact

Ba11 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised and a notification will be sent to your registered email.

For any privacy-related questions, complaints, or requests, please reach out to the ba11 support team.

• Email: [email protected]
• Live Chat: Available 24/7 via the ba11 website or app
• Response Time: Typically within 24-48 hours